Bipolar: Keep Good Records About This
Published: Tue, 01/08/13
Hi ,
How are things going for you?
I hope you're having a good day today.
Recently I had to write a complaint to Hewlitt-Packard
about a printer I'd gotten from them that gave me
all kinds of problems.
I even had problems with their customer service,
and I wanted them to know about that.
Well, this is what I have learned over the
years:
You have to take really good notes with names,
dates and times, and what happened in case you
need to lodge a complaint about it later on.
You use these notes to explain your situation or
cause to other higher ups, whatever the problem.
With bipolar disorder, many things come up where
frankly you wind up dealing with organizations that are
filled with dumb people.
The dumb people mislead.
They give you a hard time.
They lie.
They work against you.
Sometimes you might even feel stigmatized.
You then have to go to a supervisor, or that
supervisor's supervisor with all the facts that you
have.
Once the higher ups see that you have details on
what has been done, they normally relent and get
you what you need or do what you need.
When I talk about this in my courses/systems, I
talk about how important it is in relation to your
loved one's medical and mental health care.
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What if your doctor's secretary was rude to you
or your loved one, for example?
Well, you would write down their name, the date,
time, and exactly what happened.
And you would do it right then, while it's fresh in
your mind.
Don't you think this is something your doctor would
want to know?
After all, the receptionist is the first person
representing your doctor to his/her patients.
So then you would pass it on to the office manager,
or the receptionist's supervisor, whoever that is.
Keeping a copy of this record, if you still don't feel
that you've gotten relief, you take it up to the next
level.
See how it goes?
What if you have a doctor, psychiatrist, or therapist
and they aren't the best?
Or if you feel that your loved one isn't getting the
right treatment, or the best treatment that they should
be getting?
What would you do?
Well, you would start taking notes.
And you would go through the same procedure as
above.
Only you might have to go all the way to the Medical
Board. (and, of course, you may have to switch doctors).
Now, what if your loved one has to be hospitalized?
What if you had to wait an unusually long time in the
waiting room, while they were in crisis with a bipolar
episode?
This is where it is especially important to take down
the person's name (and other information, too) because
your loved one probably shouldn't be having to wait
in an Emergency Room waiting room if they are in
that kind of condition.
They should at least be waiting in the back where they
don't have to be dealing with a lot of people.
But you should find out the laws in your own state
and the policies in that particular hospital to find out
what you can do.
So, do you see how important record keeping can be?
Now, I mentioned back in the beginning about feeling
stigmatized.
This is where record keeping can be important as well.
If you feel as if you or your loved one were treated
"less than" or any different than someone else just
because you or they have bipolar disorder, the person
who treated you that way should be reported to a higher
up, so they don't do it to the next person.
As long as you have a name (and also get the name of
their supervisor), date, phone number, details of what
happened, and any other information you feel is
important, you can do something about it.
You don't have to feel helpless.
What do you think?
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Well, I have to go!
Your Friend,
Dave
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